Jobs

Smiling Mama Bird's employee

Come home to Mama Birds.

Our people and our community are why Mama Bird’s exists today. We know that as they grow, be it employees or customers, they will move on to new cities, new adventures, and new memories. But in the time they spend with us, we try to make a lasting impression.

See our job openings below as well as the benefits of being a part of the Mama Bird’s family.

Perks of Mama Bird’s

Flexible

work
schedule

Fun

work
environment

Lots of

ice cream

Open Positions

Job Overview

Mama Bird’s Ice Cream is a handmade ice cream company based in Holly Springs, NC.  We take a lot of pride in our shops and our ice cream is a reflection of the local communities that we love and serve.  We’re looking for friendly, inquisitive go getters to scoop ice cream this summer and beyond.  Our scoopers are the heart, soul, and the face of our company, so we strive to take care of each other so that we can take care of our guests.

 

Responsibilities and Duties

  • Welcome and thank every customer
  • Offer samples and menu suggestions to all who enter
  • Scoop ice cream to create one of a kind sweet treat
  • Handle a high-pressure environment
  • Be attentive to keep shop looking clean and organized and fully stocked
  • Continually stock ice cream, waffle cones, and cookies as it’s purchased
  • Operate cash register and follow cash handling procedures
  • Wash dishes throughout your shift
  • Follow health, safety, and sanitation guidelines
  • Other duties and obligations as assigned
  • Talk about who Mama Bird’s is and what makes our shop unique

Qualifications

  • Strong communication skills
  • Friendly and positive attitude
  • Be at least 16 years old
  • Be available at least 1 weekday and at least 1 weekend day
  • Willingness to pick up shifts when needed
  • Ability to lift 50lbs on a regular basis
  • Have reliable transportation
  • Have a love for ice cream and the customers we serve

Benefits

  • Starting wage is $7.25 hour plus tips
  • Flexible schedule
  • 10 – 15 hours a week
  • FREE ice cream!

 

CLICK HERE TO APPLY

 

 

The Catering Sales & Events Manager is responsible for planning, developing, executing and growing catering sales while maintaining relationships with existing clients. This position will grow the catering business by seeking out and developing sales relationships with new clients, ensuring that our catering execution teams are performing to Mama Bird’s standards, and implementing a systematized catering business model. 

 

Responsibilities and Duties

  • Own & manage the process from the initial proposal to the completion of each event with the highest standard of excellence for our guests 
  • Work cross-functionally with the Kitchen and Operations teams to deliver the finest quality ice cream experiences to our clients 
  • Coordinate and ensure delivery of high quality event experiences including production, delivery, set up/clean up, merchandising and staffing 
  • Provide guidance to Production Manager on the planning, ordering and pre-production process, managing details and ensuring smooth execution at all touch points 
  • Provide training to current and new staff to ensure a smooth execution, deliver exceptional service and product quality 
  • Identify target clients and drive new business increasing awareness of Mama Bird’s in the marketplace and increase repeat business through guest satisfaction 
  • Hit or exceed financial targets and meet sales goals 
  • Build and maintain a robust list of contacts in a catering CRM
  • Stay knowledgeable about the marketplace and competitors
  • Celebrate wins and successes across all levels of the organization 
  • Foster open dialogue and create a feeling of belonging in partnership with Operations and Kitchen teams
  • Partner with marketing team on marketing events and campaigns to increase marketing sales and revenue

Qualifications 

  • 2+ years Catering Sales experience, B2B and B2C sales experience preferred
  • 1+ year CRM database management experience
  • Able to successfully achieve goals and deliver results, and challenges and inspires others to succeed
  • Communicates and builds effective relationships in a variety of settings: one-on-one, small and large groups, and across all levels
  • Takes on new tasks and assignments with a sense of urgency, high energy, and enthusiasm 
  • Optimizes work processes and strives to provide the most effective and efficient processes to get work done, with a focus on continuous improvement
  • Excellent attention to detail, while managing competing priorities and deadlines
  • Demonstrates excellent people skills, with an ability to partner with a dynamic team and work collaboratively with a diverse group of individuals 
  • Able to work some weekends, holidays, evenings and mornings to meet the needs of the business

Benefits

  • $18,000 a year plus commission
  • 5 days accrued PTO per year for Part Time
    • after 3 month probation
  • Free Ice Cream!

 

CLICK HERE TO APPLY

Job Overview

Shop managers are responsible for their store’s overall look and feel, the quality of customer experiences in the shop, meeting sale and profitability targets, and maintaining high team morale.  The right person for the job has experience working in a fast pace environment, shows passion for leading happy, productive teams, and creates and maintains systems for sustainable excellence.  They demonstrate great customer service and people skills, a passion for developing empowered, accountable team members, and the determination and focus to strive sales and profits in our growing community. The shop manager is responsible for partnering with the leadership team to meet their shop’s financial, cultural and food safety standards.

 

Responsibilities and Duties

  • Meet sales and labor goals for store
  • Provide outstanding customer service
  • Work collaboratively with owners
  • Participate in monthly leadership and planning meetings as needed
  • Hire and train staff
  • Motivate and inspire staff to provide a one of a kind experience
  • Communicate with all staff in a friendly and professional manor
  • Be able to think on your feet, solve problems and use good judgement that will positively affect the store.
  • Recommend and execute strategic changes within store
  • Manage all operational processes including but not limited to: inventory management, daily deposits, scheduling, strategic planning, and hiring of new staff.
  • Coordinate the store opening and closing activities
  • Manager the daily tracking of the store scooping performance and ensure that the scooping percentage is within the suggested operating standards
  • Create and implement a marketing plan

Qualifications 

  • Have great communication skills and a professional and friendly attitude
  • Have retail management experience that includes leadership of 10 or more
  • Be available to work nights and weekends with at least 3 closing shifts a week
  • Be at least 18 years of age or older
  • Ability to lift 50 lbs.
  • Have access to a cell phone that has text and a data plan
  • A working knowledge of Microsoft software and Google

Working conditions

Shop Managers control much of their schedule but must work 4 days in the shop while staff are on site. Shop managers are responsible for responding to emergencies and day to day issues even when scheduled off and can get to the store in a timely manner if need be.

compensation

  • This role is full time 30 – 35 hours a week with a $15 hour wage guarantee, after an initial probationary period of 30 days. This means a base rate plus tips will be at a minimum of $15 per hour.  Employees are eligible for incremental, merit-based raises.
  • 15 days accrued PTO per year
    • 25 days earned per month
  • Free Ice Cream

CLICK HERE TO APPLY

Job Overview

As the Assistant Manager, you’ll have a lot of face time with guests and employees. You’ll act as quality control, ensuring customer satisfaction by properly training employees and adhering to company policies. You’ll oversee service, take the lead resolving issues, and cover when the Manager is off duty or working on other projects.

 

Responsibilities and Duties

  • Assist the Manager in the complete retail operations of the Scoop Shop, including the planning, operations, and marketing
  • Work with the team to ensure that the implementation of all systems fully support and comply with all operating systems.
  • Assist the Manager in the hiring and orientation of staff
  • Conduct in-store training and performance evaluation for all Scoopers.
  • Direct day-to-day operations including store and staff appearance, customer service, cleanliness, compliance with all safety and operating standards, merchandising and production and inventory levels of all paper products, stored and tempered ice cream, waffle cones, novelties, and baked goods
  • Ensure customer satisfaction, by role modeling the practices of friendly, timely service and proper product handling
  • Coordinate the store opening and closing activities
  • Assist the Manager in the daily tracking of the store scooping performance and ensure that the scooping percentage is within the suggested operating standards
  • Maintain the systems established by the Manager that will ensure the accuracy of all register, cash transactions, and daily sales and deposit summary reports
  • Assist the Manager in the storage, and logging of all inventories
  • Assist the Manager in the implementation of the marketing plan
  • Assist the Manager in meeting the performance goals of the store
  • Participate in store planning and development meetings with the Manager

Qualifications

  • Have great communication skills and a professional and friendly attitude
  • Have retail management experience
  • Be available to work 20 – 25 hours a week including nights and weekends
  • Be at least 18 years of age or older
  • Ability to lift 50 lbs.
  • Have access to a cell phone that has text and a data plan
  • A working knowledge of Microsoft software and Google

Benefits

    • We have a $13 hour wage guarantee, after an initial probationary period of 30 days.  This means a base rate plus tips will be at a minimum of $13 per hour.  Employees are eligible for incremental, merit based raises.
    • 5 days accrued PTO per year for Part Time
      • after 3 month probation
    • Free Ice Cream!

CLICK HERE TO APPLY

Interested in becoming a part of the Mama Bird’s family?

Contact us to Apply